Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has nine contact center facilities in the Philippines – six located throughout Metro Manila, two in Cebu City, and one in Bacolod City. We employed approximately 14,500 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business. For more information about us, visit our global website at www.convergys.com
- A Customer Service Associate handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.
REQUIREMENTS:
- We are looking for candidates who at least completed 2 years of college
- Excellent communication skills in English
- We need candidates who are familiar with basic computer operations
- Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
- Has an ability to deliver information at customer's knowledge level in an understandable manner
- Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Has strong interpersonal skills and ability to think independently and follow through effectively
- We need candidates who are dependable, keen on details and have strong customer service orientation.
- We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
- Applicants should be Filipino citizens or hold relevant residence status.
Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.
There's more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.
Here are some of the benefits we can offer you:
Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
Tuition Reimbursement Plan
Retirement Savings Plan
Employee Stock Purchase Plan
You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.
Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.
To apply for a position in our Philippines site visit, www.convergys.com/careers, send in your updated resume through cebu.convergys@gmail.com.
Convergys is an equal opportunity employer.
